Privacy Policy

1. Introduction

The Lease Advantage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or text message. Please read this policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide through our forms, phone calls, or text messages.
• Property Information: Property address, type, asking price, and other details related to your real estate needs.
• Financial Information: Budget range, down payment capability, and other financial details you voluntarily share for the purpose of lease-purchase qualification.
• Communication Records: Records of phone calls, text messages, chat conversations, and emails exchanged with us, including AI-assisted conversations.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected automatically.
• Consent Records: Records of your opt-in and opt-out preferences for text messaging, including timestamps, IP addresses, and consent method.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide lease-purchase consultation services
• Match homeowners with qualified tenant-buyers
• Send you text messages about your inquiry, appointment reminders, and service updates (with your explicit consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

4. Text Messaging (SMS/MMS) Policy

This section describes our text messaging practices in compliance with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and A2P 10DLC requirements.

4.1 Consent and Opt-In

We only send text messages to individuals who have provided their explicit, prior consent. Consent may be obtained through:

• Web Form Opt-In: By checking the SMS consent checkbox on any of our website forms and providing your phone number, you consent to receive text messages from The Lease Advantage. A confirmation text will be sent to verify your subscription (double opt-in).
• Verbal Consent: During a phone call with our team or AI assistant, you may verbally consent to receive text messages.
• Keyword Opt-In: By texting START, YES, or SUBSCRIBE to our number, you consent to receive text messages.

4.2 Message Types and Frequency

Messages we may send include:

• Confirmation of your inquiry or form submission
• Follow-up messages regarding your lease-purchase consultation
• Appointment reminders and scheduling updates
• Post-call follow-up with relevant resources

Message frequency varies based on your interactions with us. Typically, you will receive 1-5 messages per month. We will never send more than necessary to serve your inquiry.

4.3 Opt-Out

You may opt out of text messages at any time by replying STOP to any message you receive from us. You may also text STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. Upon receiving your opt-out request, we will send a single confirmation message and cease all further text communications. Opting out of text messages does not affect other communications (email, phone).

4.4 Help

For help with our text messaging service, reply HELP to any message, or contact us at (877) 713-9835 or visit our website.

4.5 Costs

Message and data rates may apply. The Lease Advantage does not charge for text messages, but your mobile carrier may charge standard messaging fees. Check with your carrier for details about your plan.

4.6 Data Sharing

We do not sell, rent, or share your phone number or opt-in data with third parties for marketing purposes. Your information may be shared with our service providers (e.g., Twilio for message delivery) solely for the purpose of delivering our text messaging service. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4.7 Supported Carriers

Our text messaging service is compatible with all major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

5. AI-Powered Communications

Our website features an AI-powered chat assistant and AI-powered phone agent that can answer questions about lease purchasing. These AI systems may collect and process your messages and voice data to provide accurate responses. Conversations may be recorded, transcribed, and stored for quality assurance and training purposes. If the AI cannot adequately address your question, your conversation may be escalated to a human team member.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure storage of consent records, and access controls limiting who can view your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for a minimum of 5 years as required by TCPA regulations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text messaging at any time
• Withdraw consent for data processing

To exercise any of these rights, contact us at (877) 713-9835 or through our contact page.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: